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Apprentice Payout Co-ordinator

Contract Type Permanent
Location Stockport
Sectors Customer Service
Start Date 03/07/2017
End Date 30/09/2017


Position: Apprentice Payout Co-ordinator
Reports to: Head of Payouts
Apprenticeship Framework: Customer Service
Apprenticeship Length: Approx 12 months
On offer after Apprenticeship: Full time position and fantastic career progression
Rate of pay: £4.50 per hour.
Hours: Monday – Friday 8.30-17.30 or 9.30-18.30 (Weekend work after probation peroid)
Location: Stockport, SK3 
Start Date: Immediate

Our client is an independent finance provider who have been established for over 25 years. Their mission is to continue to be the first-choice finance provider for the UK’s best motor dealers. Due to their success, they are seeking an Apprentice Payout Co-ordinator to join their team.

This position will be supported by “on the job” training by a national training provider to achieve an NVQ Qualification; therefore, you must be willing to undertake an apprenticeship programme and reflective wage. 

The successful candidate will study a Level 2 or 3 NVQ in. This will be aided by an Assessor who will carry out all assessment as work based learning, within the workplace.

Job Purpose

The role of the payout co-ordinator is to support the account managers and RDM in terms of administration.


Processing New Business

• Generating lender documentation for signing
• To Package and submit all legal documentation and customer proofs for processing in line with the lenders specifications, in an accurate and timely manner
• To perform Quality Assurance calls to ensure all customers have been treated fairly
• To assist dealers and customers in document error resolution
• General housekeeping in terms of preparing Dealer set ups for review with lenders and disposing of confidential waste
• Administering payout advice logs

Customer Service
• To consistently provide professional customer service to internal and external customers and maintain a high level of accuracy and meet all service standards as required
• Understand Data Protection and who our customers are
• Full understanding of Operational SLA’s in order to deliver on customer service

Funder Relationship

• To be fully conversant with the funders criteria and in house systems and understand how all our panel operate
• Build External relationships and rapport with our funders

You should have/Be

• Methodical
• Patient
• Process driven with great communication skills
• Confident team player is essential

If you believe you would make a great addition to the team, then we would like to hear from you.

Be sure to register your personal profile with us so we can match you to other opportunities we have.

We expect this position to be extremely popular, so please send your CV in asap. The vacancy may close early if sufficient applicants are received

Apprenticeship requirements;
• 16 – 23 years old
• Must not hold a degree or equivalent
• Resident in the UK for the last 3 years

What should I expect?
• Commitment – Are YOU willing to give 100%
• Wage – Be prepared to take a lower wage than national minimum wage rate.
• Home work – Be prepared to complete some course work in your own time
• Work load – You will have to complete written work for each module in preparation for the assessors visit, normally a couple of hours a week.
• Delivery – Written and observational work when the assessor visits you
• Assessor – Visits every 4-6 weeks and offers full support
• Maths & English – Key skills Math and English assessments to be completed at the start of the apprenticeship

Vocational equivalency;
• Level 2 – GCSE grades A – C
• Level 3 – A Level

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